The Adecco Solutions Group which consists of Managed Services Programs (MSP) and Recruitment Process Outsourcing (RPO), is a recognized world leader in strategic workforce solutions. Our unique knowledge and expertise have positioned our comprehensive approach to align the ever changing needs of today's market. In this effort, we are constantly looking for top talent acquisition professionals to help deliver innovative, configured solutions to our global client base.

Position Description

JOB SUMMARY:

This position will direct Managed Service Programs within the MSP organization in order to maximize revenue, profitability, client satisfaction and supplier satisfaction and program compliance. Develops and implements strategies and provides leadership within MSP account management team. Analyzes/interprets results and determines actions required to maintain and develop relationships with qualified MSP customers. Provides consultation regarding complex business issues to colleagues throughout the organization. Travel will be required.  Works under limited direction.

ESSENTIAL FUNCTIONS:

Directs assigned Managed Service Programs within the MSP organization.  Primary management functions for designated MSP accounts include: Management of assigned account resources, oversight of order management and supplier program, program management results and performance & compliance management.

Develops and implements business plans and strategies to develop and enhance relationships within the designated MSP client.

Ensures business rules and practices are followed for all major processes within MSP Account Management function in order to ensure standardization, consistency and compliance across programs.

Accountable for recruitment, management and retention of onsite, program management and other dedicated resources assigned to the MSP account.

Responsible for effectiveness of assigned Managed Service Programs and implementation of enhancements/alternatives required to improve client satisfaction and to drive business development.

Ensures account development opportunities are identified and pursued in conjunction with assigned customer.

Analyzes/interprets results to identify risks and opportunities for improvement.  Reviews reports on findings and determines solutions required to capitalize on untapped potential.

Participates in quarterly and yearly business reviews with the designated MSP customer.

Provides consultation to Adecco colleagues within the Solutions and field organization, in order to solve complex MSP account business issues.

Provides recommendations regarding the service delivery strategy and organizational model for other MSP prospects and customers.

Provides consultation to Sales Vice Presidents regarding MSP bids and proposals. Actively participates in sales presentations and negotiations with executives regarding MSP service delivery model, with particular emphasis on service requirements, technology, pricing and SLA’s.

Position Requirements

Bachelor's Degree in a related business discipline or the equivalent plus 5-7 years professional business experience required. Experience developing statements of work is essential.  Expertise and experience with managed service programs, national contract sales and the contingent workforce industry required.  Excellent leadership, management, and written and verbal communication skills also required.