The Adecco Solutions Group which consists of Managed Services Programs (MSP) and Recruitment Process Outsourcing (RPO), is a recognized world leader in strategic workforce solutions. Our unique knowledge and expertise have positioned our comprehensive approach to align the ever changing needs of today's market. In this effort, we are constantly looking for top talent acquisition professionals to help deliver innovative, configured solutions to our global client base.

POSITION DESCRIPTION
Leads Managed Service Programs within the MSP organization in order to maximize revenue, profitability, client satisfaction and supplier satisfaction and program compliance. Develops and implements strategies and provides leadership within MSP account management team. Analyzes/interprets results and determines actions required to maintain and develop relationships with qualified MSP customers. Provides consultation regarding complex business issues to colleagues throughout the organization. Travel will be required.  Works under limited direction.

ESSENTIAL FUNCTIONS

• Develops and implements business plans and strategies to develop and enhance invaluable client relationships within the MSP organization.
• Leads the client relationship team to expand existing client relationships, improve clients satisfaction, strengthen client commitment, ensure client retention and SOW compliance and increase account revenue.
• Creates and manages key matrix at all levels to ensure regular communication with all key stakeholders and senior management.
• Identifies and closes any gaps or issues preventing clients from agreeing to be reference clients.
• Ensures MSP program management fills requisitions as early as possible to achieve spend management targets.
• Demonstrate subject matter expertise is sales process.
• Manages successful transitions between Sales, Solution Services, Solution Deployment, and Solution Operations and Relationship Management to ensure high quality while reducing cost of sales.
• Creates pipeline of internal and external recruits to fulfill client resource demand that is aligned with Solution Services sales forecast.  Ensures strategy is in place to fill future client demand and develop talent.
• Develops and mentors high performer relationship managers while supporting overall talent development with Relationship Management team.
• Finalizes team organization structure, goals and targets for upcoming fiscal year and develops and utilizes account planning approach.
• Conducts stakeholder mapping efforts to manage appropriate relationships.
• Secures thought leadership, speaking and publishing opportunities for Program Management execution and best practices.

SECONDARY FUNCTIONS

• Participates in special projects and performs other duties as assigned.

Position Requirements

• Bachelor’s Degree or the equivalent
• Minimum of 5 years of Relationship Management/Business Development in contingent workforce Vendor Management Outsourcing (VMO) or Staffing.
• Proven success selling and managing relationships.  
• Must be able to communicate effectively at all levels, both verbally and in writing with excellent presentation skills.  
• Thorough knowledge of report writing; strategic planning and project planning with an understanding of utilizing resources and communication and implementing agreed upon policy.  
• Innovative approach to resolving client and internal issues in order to create the most cost-effective, deliverable solutions.  
• Experience in multi-account management and use of MS Office software required, including: Word, Excel, PowerPoint, Access, Visio, and  Project.
• Global VMO or Staffing experience highly preferred.