ASG has an immediate need to increase the number of day and evening shift associates in our Flexible Scheduler pool for current and upcoming projects.  Must be available for up to 24 to 30 hrs per week with an understanding that hours will vary with need.  30 hrs weekly guaranteed for 2 of the 4 month project.  $10.00 per hour

Qualified candidates will be responsible for scheduling job applicants into predetermined time slots, utilizing a web based software package, and processing applicant information/inquiries.  

Primary responsibilities include: 

• Interacting with candidates via telephone, utilizing scripted information.
• Working in a fast paced, customer service environment.
• Making a set number of calls per day based on assignments.
• Achieving project deadlines and metrics (customer satisfaction, quality, productivity, etc.)·
• Maintaining accurate and timely output reports.
• Operating all hardware and working with software in assigned work area (e.g. PC, ACD telephone, MS Office).
• Assisting in project related administrative activities (e.g., quality checks, data entry, material management, faxing, e-mail, copying).
• Demonstrating professionalism in all interactions.
• Participating in team meetings.  
• RELEVANT QUALIFICATIONSMinimum Requirement:
• Strong internal and external client service orientation.
• Strong communication/telephone skills.
• High work standards and attention to detail.
• Ability to work independently and as part of a team.
• Ability to learn new processes quickly and integrate developmental feedback.
• Ability to learn multiple software applications for scheduling.
• Computer literacy.
• Ability to handle multiple responsibilities/projects.
• Tolerance for stress.
• Ability to work flexible hours, including possible weekends.  

Highly Desirable:

• Associate's degree.
• Experience with phone based communication method.
• Call center or customer service experience.